Benefits Concierge Center Overview

Lockton offers a Benefit Concierge Center (BCC) aimed at providing the highest level of service for educating and assisting employees around their benefits. Call-Center based, the BCC helps employees better understand, better use and even enroll in all their benefits.

Benefits Concierge Center Logo

For employees that would like to discuss their benefit options in detail, have specific questions, or need help enrolling, the BCC delivers. A few key details of the call center:

  • Support open enrollment, new hire benefit onboarding and processing qualified life events
  • Available through dedicated 800#
  • Core and all supplemental benefit programs
  • Bilingual Spanish counselors on staff
  • Additional support in 230+ languages
  • Experience in many HRIS systems
  • Licensed benefit counselors
  • All calls recorded